Refund Policy
Effective and last updated: October 24, 2026
First-subscription guarantee
A first-time subscriber may request a refund within seven calendar days of the initial Starter or Pro charge, subject to the usage and abuse limitations in the full policy.
Renewals and cancellation
Renewal charges are generally non-refundable except for duplicate charges, proven technical billing errors, or rights required by law. Canceling prevents future renewal but does not automatically refund the current period.
Request process
Email support@luxara.app from the account address with the transaction date, plan, and reason. Eligible refunds are returned through Creem to the original payment method.